1. Definitions, Scope of Application

1.1 The following Online Shop Terms and Conditions (“T&C”) apply to the use of the Online Shop at www.palgrave.com (“Online-Shop”), as well as to the purchase contracts concluded at the Online Shop, and to all related services provided by us. For customers domiciled or established in North, Central or South America, contracts are concluded with Springer Nature Customer Service Center LLC (233 Spring St, New York, NY, 10013 United States, phone 1-866-839-0194, fax: +1 212 460 1700, email: customerservice@springernature.com); for customers domiciled or established in Europe, Middle East, Africa, Asia, Oceania, Australia, contracts are concluded with Springer Nature Customer Service Center GmbH (Tiergartenstr. 15-17, 69121 Heidelberg, Germany, phone +49 (0) 6221 345 4303, fax: +49 6221 345 4229, email: customerservice@springernature.com) (“Springer”).
1.2 As used in these T&C, the term “Customer” shall refer to users of the Online Shop and to buyers of digital and print products at the Online Shop.
1.3 Any terms of business laid down by the Customer which diverge from these T&C shall not apply. Any confirmation from the Customer that is based on the latter’s own terms of business is hereby expressly refuted. The Customer’s terms of business shall not become an integral part of any agreements unless Springer has expressly confirmed same in writing.

2. Springer’s Performance

2.1 In the Online Shop, Springer offers books, magazines, electronic books (including individual chapters thereof, if available) (“eBooks”), and electronic magazines (including individual articles thereof, if available) (“ePapers”) for sale as well as non-renewing access for a limited period of time to packages of eBooks and/or ePaper arranged by subject matter (“Springer Topic Collections”). The specific items and prices or subscription terms can be gathered from the details provided in each case at the Online Shop.
2.2 After placing an order for them, Customers can download and store eBooks and ePapers in PDF format, and/or – to the extent available in the Online Shop – in EPUB format (“Electronic Format”).
2.3 For ePapers, both separate issues for individual retrieval and subscriptions for varying periods are available.
2.4. The Customer will be granted access to Springer Topic Collections after his or her respective order by access to the URL www.springerlink.com (“SpringerLink”). After a customer has subscribed to a Springer Topic Collection, Springer may, at its sole discretion, add further ePapers and/or eBooks to that Springer Topic Collection or replace existing content with revised editions. The customer shall, however, not be entitled to such additions or revisions of the Springer Topic Collection.

3. Technical Requirements for Using Digital Content

3.1 For using digital content and in particular for reading and storing the eBooks, ePapers, and Springer Topic Collections, the Customer needs normal Internet access and a program for viewing documents in Electronic Format.

4. Use of the Online Shop

4.1 Customers intending to place orders at the Online Shop must first register to use the Online Shop.
4.2 The fundamental requirement for registering is that the Customer is of age and that he or she has full legal capacity.
4.3 The personal data requested during registration must be true and correct. In particular, the Customer may not enter any third-party data and in the event of any changes shall be under obligation to immediately update his or her personal particulars in the Online Shop.
4.4 By sending off the completed registration form, the Customer is submitting a proposal to conclude an agreement on accessing and using the Online Shop. Subsequently, the Customer will be sent a confirmation email containing his or her personal access data. This confirmation email constitutes Springer’s acceptance of the Customer’s proposal. In this way, an agreement on the use of the Online Shop will be formed.
4.5 Springer is entitled to turn down individual registrations for the Online Shop without stating any reasons.
4.6 If the Customer purchases access to a Springer Topic Collection, this Agreement shall include the use of SpringerLink to extent necessary for access to the Springer Topic Collection purchased by the Customer.

5. Access Data

5.1 The access data (email address and password, or user name and password) are exclusively for the Customer’s own personal use. The Customer may not pass on or otherwise disclose his or her access data to third parties. If the Customer obtains knowledge of any misuse of access data, or simply suspects such misuse, he or she must immediately report this to Springer. The Customer shall be liable for all consequences of third-party use insofar as he or she is responsible for access data being misused. This may include having to pay for any orders placed without authorisation. The Customer’s liability for further actions taken by third parties shall lapse as soon as he or she has informed Springer about the unauthorised usage of access data or their loss, and has changed his or her password, if necessary.
5.2 In the event of any breach of these terms of use and T&C, in particular

• If incorrect data are provided during registration, and/or
• If access data (esp. the password) is disclosed without authority to do so,

Springer shall be entitled to temporarily or permanently block the Customer’s access data, and/or to finally and conclusively refuse the Customer access either with immediate effect or after a period of notice fixed at Springer’s own discretion, and/or to give extraordinary notice terminating the agreement on use with immediate effect. In any such case, the Customer may not re-register as a user of the Online Shop without Springer’s express prior approval.

6. Purchase of and Subscription to Print Products and Digital Content

6.1 The Customer has the option of ordering individual issues of certain books and/or magazines as print products and/or as eBooks or ePapers and may also take out subscriptions of print products or access to a Springer Topic Collection, by clicking on the relevant shopping cart button provided for the goods on offer, and by subsequently completing the order process.
6.2 By clicking on the “Buy now” button, the Customer submits a proposal to conclude the relevant contract. Springer accepts this proposal by sending order confirmations by email, whereupon the contract is formed. Springer is under no obligation to accept the Customer’s proposal. Springer’s confirmation of receipt of an order does not constitute a binding confirmation of the actual order.
6.3 The Customer does not have withdrawal right when

• purchasing single copies of print magazines via Springer.com.
• the purchase of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

The right of withdrawal expires for ePapers, eBooks, and Springer Topic Collections if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
6.4 Except as described in 6.3, the Customer has the following withdrawal right:
(a) For a contract on the delivery of goods which are delivered in one delivery, the following shall apply:

Instruction on withdrawal

Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (for customers domiciled or established in North, Central or South America: Springer Nature Customer Service Center LLC, 233 Spring St, New York, NY, 10013 United States, fax: +1 212 460 1700, email: customerservice@springernature.com; for customers domiciled or established in Europe, Middle East, Africa, Asia, Oceania, Australia: Springer Nature Customer Service Center GmbH, Tiergartenstr. 15-17, 69121 Heidelberg, Germany, fax: +49 6221 345 4229, email: customerservice@springernature.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(b) For a contract on the delivery of goods which have been ordered in on order but are delivered separately, the following shall apply:

Instruction on withdrawal

Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us (for customers domiciled or established in North, Central or South America: Springer Nature Customer Service Center LLC, 233 Spring St, New York, NY, 10013 United States, fax: +1 212 460 1700, email: customerservice@springernature.com; for customers domiciled or established in Europe, Middle East, Africa, Asia, Oceania, Australia: Springer Nature Customer Service Center GmbH, Tiergartenstr. 15-17, 69121 Heidelberg, Germany, fax: +49 6221 345 4229, email: customerservice@springernature.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.