Bridal Pty Ltd – Terms and conditions

In store items

Bridal design does not offer refund, exchange or store credit for purchase items. The item must be inspected by the customer prior to collection.

Online orders:

A minimum deposit of 50% is required for all online/special orders. In times when the customer changes their mind or requests to cancel the order, their deposit is not refundable for the order is placed at the time the deposit is paid.

If there is a major fault with the style, colour or size of the purchase, a full refund will then be processed back to the original payment method used to place the order. However, any fault must be pointed out prior to collection.

Custom made orders

Custom made orders are expected to be 90% similar to the design in which the customer chooses to remake. However, requesting several changes might result in changing the design completely. The order is based on the descriptions of the customer and images they provide as an inspiration. further changes can’t be accepted after the order is placed.

The orders are made according to the size and measurements of the customer. The measurements must be taken in-store by staff members, otherwise bridal design will not be responsible for the outcomes of any measurements provided by the customer.

Once the measurements are taken in store, the customer must be aware of their wight and body measurements for the dress to fit as desired. Bridal design will not be responsible for any difference in body measurements and weight.

Hire

At bridal design we offer brand new dresses for first wear hire. A bond of $200 is required for all brand new dresses that goes out for first wear hire, it is the customer’s responsibility to ensure the dress is kept in perfect conditions over the 5 days hiring period to receive their bond back in full. The bond will be refunded to the customer as soon as they make thier return instore and is fully inspected by any staff members.

The hiring period is 5 days in total. The customer is allowed to pick up their dress 2 days prior to the event and return it 2 days after.

Reselling your Bridal Design dress in store

Bridal design allows it’s customers to return they’s purchases and put them on diplay in store for free. However, the itmes must be purchased from Bridal design and be fully washed before bringing them back for resell. The staff members will do their best to resell any past purchased items that belongs to our customer and contact the customer directly if someone is interested.

Bridal design is not responsible for any damages,and the customer must be aware that their dress will be tried on constantly and that might result in damaging their past purchase thats on display in store.