Our team works hard to make sure your order reaches you on time, or sooner. However, sometimes bad weather, flight delays, political disruption and other unprecedented issues can delay an order. You can track your order under Order History in the My Account section. We’ll keep you posted about any delays by SMS or email.

We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. Together we will sort out a delivery time that works for us both. If it doesn’t work out the first time, we’ll try delivering it up to three times to make sure your package is in your hands soon. We know just how important it is to you.

We only update the delivery status when an order has successfully been delivered. If you haven’t received the delivery, please raise a complaint with us using.

Unfortunately, you can’t choose a specific date and time for delivery on checkout page.

This is not possible as per our policy. However, once you accept the order, you can return it or get in touch with us in case you have any concerns.